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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
 

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

We know that shipping cost can be a hidden cost when purchasing online. In Nucis we work to make this costs as low as possible. Nevertheless we also have premium service provided by DHL Express.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
 

Please contact us. We will inform you on the returning address and procedures.

I received the wrong product.
 

Please let us know. We will solve it!

What is your return policy?
 

Please let us know that you changed your mind and send the item back to us. We have absolutely no issue with it.

You have 10 days to check out the item thoroughly. As soon as the product arrives we will refund you. Please contact our customer service for more details.

When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.